Absa
Incorrect Card Delivery

Hi,

I went to the ABSA Benmore Branch to pick up my new cards as I had upgraded my accounts to the "Platinum Professional" package that Absa offers. I spent half an hour in the line to get served by the teller, and after opening my card envelope I had received a Gold credit card. The details of the Platinum Professional package is indicated on the Absa website at this link

[URL Removed]

My application was processed two weeks ago, and after going to get my cards today I was told that my cheque account card isn't ready and I was presented with the wrong credit card which should be Platinum not Gold. I told the teller that it was the wrong card and she said there's nothing she can do and said if I don't want it then she's going to destroy it. I chose to wait to speak to the consultant who dealt with me with my application, however after 20 minutes she was still busy so I decided to leave. Before I left I told reception to tell the consultant to call me back, and left a written message. Its been three hours and I havent beent contacted.

Regards,

Keshav Mohabi

Company: Absa
Country: South Africa
City: Benmore Gardens Shopping

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