First National Bank
New FNB client already disgruntled

I signed up with FNB in March & Immediately applied for their famous smartphone deal for their new clients. After jumping through hoops for 2 months to have my application processed, i call them to confirm when i will be receiving my smartphone. On the 23 April they told me only once my salary has been deposited into my account twice, will they be able to dispatch the smartphone and after this there is nothing else required as my debit orders have already been switched to my new FNB account. Last week I sent an inquiry via my online banking site and had to chase up information myself. I was then told that they will escalate my inquiry to the smartphone division. Friday the 31st May I call them again and there was nothing done to my request. Yesterday i called them and I received no helpful information. Today I received a call from the premier suite telling me they lost my application. I was told I must reapply and pay more for the device this time as the price went up since i applied 3 months ago. This is unacceptable! It is not my fault that your people are incompetent. I jumped through all of your hoops and I am still on the losing end. This is not the way you treat new customers

Company: First National Bank
Country: South Africa
City: Premier suite

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