Standard Bank
Bad attitude of call centre

I am very unhappy with the bad attitude of a call centre staffer who phoned me last night 20:13.
I received a emailed statement yesterday instructing me to pay an amount by 26 June 2013.
Your call centre agent told me that I should pay this by today and ignore your statement. Why is your communication so different then? This guy was very rude when I said that I will go with what the statement said. After asking him about why I get called after 20:00 at night, he started belittling and intimidating me and asked if I think he sits next to the road phoning random people at night.
Do you train your call centre staff? Or just hand them the phone? And why is your info in your communication channels different?

Company: Standard Bank
Country: South Africa
City: Blue Bean

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