Liquid Capital
Inconsistent Service Plan Criteria

Good day,

My service history details are indicated below:

First service - 16900 km (I was informed by Hyundai Centurion & Liquid Capital that the grace period is 2000km).
KM over the service interval = 1900 (Service covered by service plan)

Second Service (Hyundai Menlyn) - 33 497km
Projected service interval = 16900* 15000 = 31 900km
KM over = 33 497 - 31 900 = 1597 (Also covered by service plan as it was within the grace period)

Third Service (Hyundai Menlyn) - 49 636km
Projected service interval = 33497* 15000 = 48 497km
KM over = 49636 - 48 497 = 1141km (NOT covered by service plan)

* Based on kms that previous service was done at.

All my services were calculated based on the mileage at the previous service. Now according to Hyundai I have to do my 60000 service after only approx 11 000km. Also, my last service was not covered and I had to pay out of my own pocket. Now they are telling me that my service plan has expired and that the 150000km/5 year is only a warranty. Although I was advised by a salesperson @ Hyunday to cancel my service plan as it is redundant since the 150000km/5 year plan will cover services. Please help!

Company: Liquid Capital
Country: South Africa
City: Pretoria

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