First National Bank
We can de-activate but not reactivate

After calling to the FNB call centre from China and almost R800 and 60 minutes later, Sorry, we can't help you. Yes all our calls are recorded for security purposes but you still have to come into the branch because we need to see you before we can help you. So here is the problem.
I forgot my password to my online banking acc. I then followed the instructions to reset my password. I got to a page where it requested my Card number and Pin. I then entered my pin incorrectly (my fault I know) and it de-activated my card. I called the call centre and they said, they can't re-activate my card I have to call the branch. They also can't give a you a temporary password. (Nope, they didn't think about this?)
I called the branch, they said, if the card gets de-activated it can't be re-activated. You have to come into a branch (from China) to get issued a new card, for security purposes. (what happened to convenience)
My first question is this, with so many travelers and things happening during their travels, how do you assist them without their cards. Surely it would be so much easier (for locals and overseas users (because calls are recorded)) to just re-activate the same card?

Company: First National Bank
Country: South Africa
City: National

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