First National Bank
Call centre agent failed to order new card

I called the FNB customer care centre on 13/5/2013 and spoke to a male call centre agent (F3143252) who upgraded my existing FNB smart savings account to a smart cheque account. He told me that I would receive my new cheque card (that would be delivered to the Menlyn Mall branch) within 5-7 working days. I then called the branch and spoke to Daphne (20/5/2013) who confirmed that no card was ordered. I then once again called the call centre and spoke to Gavin van Zyl who then ordered me a new card. So I will have to now wait another 5-7 working days for my card because the said agent did not order the card to begin with. This is certainly not the standard I know FNB to uphold.

Company: First National Bank
Country: South Africa
City: Menlyn Park

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