First National Bank
Staff not understanding my request for information
- 05-20-2013
- 49
On the 31-01-2013 I made payment via EFT. Once you confirm that all details are correct, FNB gives a automated Reference number as proof that payment went thru. Now 4 months later the supplier contacted me to say that they cannot find my payment and I need to send thru proof of payment again?? On 16 May I logged in and searched on my payment history. Well I Cannot find it? I sent an email to ask why I cannot find this payment and I received an email from them to explain how to go about finding it. Wow I replied again and explained AGAIN. Today I received mail about electricity vouchers?? I phoned FNB the guy asked security questions and then asked me for my card details?? My card number does not have any thing to do with my query??? I just want to know where my payment went to!!!
Company: First National Bank
Country: South Africa
City: Online banking