First National Bank
Poor Service and NO FOLLOW UP and Empty PROMISES!

Hi Readers

In Jan I ordered a device via FNB on their website via the internet due to late response and no follow up on the delivery date I then decided to cancel because of all the frustration.

Than in April 23 2013 I placed a brand new order for the same device, since then i have been following up to see how far the application has gone, during last week I went to the FNB in Tyger valley. One of the bank assistants called Digital Planet the company that provides the devices for the bank because she couldn't understand why I was waiting so long. She soon discovered that by them that the new application wasn't seen/ visible on their screens! I WAS EXTREMELY UPSET because i was told that i would receive this device between a period 7to12 working days!!!

Question how do you as a company handle these situations and implement something in place so that there are no miscommunications (IF I DIDN'T FOLLOW UP WE WOULD HAVE NEVER PICK THIS PROBLEM UP)

Company: First National Bank
Country: South Africa
City: Cape Gate

  <     >