Discovery Insure
Poor service, no feedback, disconnected calls

04/01/2013
logged a claim for water damaged cellphone and pair of sunglasses.

no call received from Discovery

09/01/2013 8:29
phoned to follow up
was instructed that the claim was submitted to supplier and awaiting quote on replacement value. was promised a call before the end of the day

09/01 16:13
still awaiting quote from supplier

10/01/2013 12:58
phone answered by agent and disconnected

10/01/2013 12:59
still waiting on quote from supplier

11/01/2013 16:42
phone answered by agent and disconnected

11/01/2013 16:43
spoke to person dealing with my claim, (guy, name starts with an L)
will contact me the next day (Saturday) to finalise claim. the sunglasses were never added to the claim

12/01/2013 11:43
no call received.
the person who promised to call (L) was not even in the office that day

14/01/2013 13:38
on hold for 5 minutes, call disconnected

14/01/2013 15:54
spoke to Patricia Mthunzi who processed the payment and said that I'll receive an SMS to confirm payment

15/01/2013 13:36
received SMS

16/01/2013 11:22
awaiting final approval

17/01/2013 10:37
spoke to Lonwabo, final approval issued morning of 17/01/2013

Company: Discovery Insure
Country: South Africa
City: Head office

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