Discovery Insure
Vitality Drive point allocation/deduction unclea

I have seen a severe drop in my driver performance scorecard in the past few months. After doing some checking, I noticed that I am being penalized for speeding, although I have had no instances of speeding in the last 3 months on the dq mapper reports. I phoned the call center, and spoke to Lungile, who said that they would investigate and get back to me withing 48 hours. I am still waiting...

I would like to see a detailed analysis of every instance that I am being penalized for and how points are deducted or allocated. I believe that my driving has improved over the past few months, however my driver performance scorecard is not very accurate in my opinion. Can someone please get back to me???

Company: Discovery Insure
Country: South Africa
City: Vitality Drive

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