AIG Life South Africa
ITS DEFINATELY NOT MY WORLD INSURED - CHARTIS

CHARTIS COVERS FOR CHILD BIRTH - A R1000.00 PER CHILD. I REPORTED THE CLAIM, A WEEK LATER I SUBMITTED THE NECESSARY DOCUMENTS BEING THE 04.05.2013 - I WAS NOT NOTIFIED THAT THE DOCUMENTS WERE RECEIVED... 2NDLY NOT NOTIDIED SOMEONE HAD RECEIVED MY CLAIM AND WAS LOOKING INTO IT. 3RDLY I CALL ON THE 07.05.2013 WHEN I AM ADVISED THEY HAD SYSTEM PROBLEMS - - FOR 3 DAYS YOU HAD SYSTEM PROBLEMS - STILL, IM NOT ADVISED OF WHO IS DEALING WITH MY CLAIM - HOW FAR IS THE CLAIM, NOTHING - ALL IM TOLD IS THAT I HAVE TO WAIT 7 - 14 WORKING DAYS - - FOR A CLAIM TO THE VALUE OF R1000.00 - IMAGINE IF I HAD CLAIMED FOR ACCIDENTAL DAMAGE WHAT THEN??? WAIT A YEAR TO BE APPOINTED SOMEONE TO LOOK AT MY CLAIM AND ANOTHER YEAR FOR THEM TO PAY ME!!! WHEN CALLING ON THE 13.05.2013 IM TOLD ITS IN THE LAST PHASE AND IT WILL TAKE 7-14 WORKING DAYS - AGAIN??? COME ON CRY ME A RIVER?? WHAT KIND OF COMPANY ARE YOU RUNNING WHAT CODE OF CONDUCTS ARE YOU GUYS WORKING WITH - WHERE IS THE CUSTOMER CENTRICITY?? WHERE ARE YOU LOOKING AFTER MY RIGHTS & NEED YOU HAVE NOT APPLIED TO FAIS NO CUSTOMER VALUE AT ALL... THIS COMPANY IS PATHETIC!!! I AM SO DISAPPOINTED AND WHOEVER READS THIS TAKES IT TO HEAR

Company: AIG Life South Africa
Country: South Africa
City: Johannesburg

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