Metropolitan Life
Two months later and still no refund

I took out a funeral plan with Metropolitan which was meant to take effect in April but on the 20th of March 2013 they deducted their first premium. I was not happy with that and sent an e-mail to cancel the funeral plan on the 26 of March. After numerous calls and a month later Ryall confirmed that it was cancelled and my refund would be deposited within 5 days. A week later I call again and spoke to Brent who told me that my documents that managed to cancel my policy were not clear enough for me to get a refund. I requested to speak to someone in management and spoke to Charmaine who then apologised and promised a refund with 48hrs and that was 2 May 2013 and today is 8 May 2013 still no refund. I call again and Miriam tells me that I need to send clearer documents.
Can I please just get my refund so I can forget all about Metropolitan and the poor client service they have!!!

Company: Metropolitan Life
Country: South Africa
City: Call Centre

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