Standard Bank
Moving banking 1 step foward and 10 steps backward

I have been complaining for months about a limit on my purchase of airtime and data using my cell phone. There should be no limit and I have even gone into the branch to get assistance, waited in long lines called every call centre put up with inefficient, rude people who say they are moving my banking forward yet take me 10 steps backward because they can only speculate about what may be the problem but can do absolutely nothing to fix it. they waste my valuable time and transfer be from department to the next wasting my airtime that I cannot top up then cut me off and don't call me back. i eventually call head office 4 times and left messages but NOT A SINGLE MANAGER can make time to call me back. its no wonder the service!!! Standard Bank have made me DREAD going to the bank because my experience has been so frustrating on almost every occasion. Is it really that difficult to offer service that you can actually deliver. Stop creating an expectation of service you cannot or are incapable of managing.

Company: Standard Bank
Country: South Africa
City: Call Centre, Head Office

  <     >