Standard Bank
Airtime by the bank

I'm a loyal standard bank client and really getting tired of this bank. I normally by my airtime through Internet bank, on Friday the 25 oct I did what I normally do login into standard bank internet banking to purchase air, the transection went through but even today I have not received my airtime. I called the std bank call center to report this and was told to wait, I was transferred to the complaints dep and they told me its not thier problem I have to get hold of cellc and demand my airtime. I asked the consult which cellc dep deal with such problems from std bank cliants. I really getting tired of the bank and have found my self complaining every two moths its getting out of hand "my banking is no longer being moved forward". Instead I find myself moving backward. I decided to open a nedbank account are currently getting my older, youngest and my mother to also follow me. I've banked with std bank for my years and moved more that a mil rands of business through the individually and this is how they continue treating thier loyal cliants. I reached a point where anyone close to me will have to relook thier stay with std bank

Company: Standard Bank
Country: South Africa
City: Head office

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