First National Bank
Report on in-house on estate account

I manage my mother's estate money market account which was opened at FNB as she used to bank there. No-one has access to this account except me as the sole beneficiary. I noticed various cell phone top-up charges on pre-paid accounts debited to the Money Market account. I went into FNB SC in the afternoon of 12 April 2013 and spoke to Daniel. He assured me this would be investigated. I told him I wanted it stopped immediately and a full refund for the amount taken off. I have the only access so this must be someone in FNB. I have called the cell numbers and they are all active and answered, except for my mother's cell number which is long cancelled and has phantom charges going to it. I have heard NOTHING from Daniel or FNB. Is this how they respond to someone illegally taking funds out of an estate MONEY MARKET account??? When the estate is wound up I will close all her accounts and that will be the end of my many bad experiences with "how can we help you"!!!

Company: First National Bank
Country: South Africa
City: Sandton City

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