Groupon SA
No feedback from Groupon after a refund request

Complained Request #716578 logged on Groupon's ticket system.

I've purchased a voucher on Groupon for accommodation for a 2 night stay at Fern Gully in Knysna.

The venue was horrible and I my wife and I walked around for 10 mins, left and booked in elsewhere.

The pictures were truly deceiving. When we arrived there was no electricity in the cabin, the bed was awful. I don't know how someone would pay money to sleep on such a bed and there was loud rock music coming from somewhere...

We paid for alternate accommodation and I reported this to Groupon and received a standard response on March 13, 2013 at 09:37.

I logged this to Groupon and received a standard response on March 19, 2013 08:47
I asked for feedback on March 22, 2013 11:41,
then again on March 25, 2013 13:04,
and again on April 02, 2013 10:43

ZERO RESPONSE RECEIVED FROM GROUPON.

I expect a FULL refund from Groupon as I did not stay at the venue for the aforementioned reasons and will NEVER be using Groupon's service again due to their dreadful service.

Please contact me to resolve this matter.

Company: Groupon SA
Country: South Africa
City: Groupon SA

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