Groupon SA
GROUPON IS SHODDY AT REPLACING DEFECTIVE ITEMS

I purchased 2 memory foam pillows, delivered late December 2012. Both pillows were different - one was rock hard (no-one can sleep on it) and the other soft.By the 2nd night the one changed shape. On 2/1/2013, I emailed them to complain and ask for a replacements. On 4/1/13 I was told new stock arrives in 2 wks and I was on the priority list for dispatch. On 22/1/2013 I again contacted them & was told the pillows were the same and did I want a replacement still. I asked them what I must do with pillows (that are the same), that have a 5 year guarantee and didn't even make it 2 nights! I asked them to investigate and come up with a solution - proper replacement or credit. To date I have kept copies of all the emails plus "read receipts" to show they have read all my emails and ignored it. The teamleader Maurisia whom I called last week has all emails (&read receipts) and she too is ignoring me. I have copied them the Consumer Rights from the Act and still being ignored. How do I proceed getting my money back? Buying online requires trust and Groupon cannot be trusted to guarantee defect product refunds from partner they choose. They must be accountable for shoddy service!

Company: Groupon SA
Country: South Africa
City: WESTERN CAPE

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