Groupon SA
Failure to REFUND / Lack of Customer courtesy

I transferred monies into Groupon's account in error on Sat 28 Sept 2013. I only realised my error on Thurs 03 Oct 2013 when the people whom I was supposed to pay said that they had not received their money. I immediately called the Groupon Customer Service Call Centre. I spoke to Cara Styles who requested that I forward the proof of payment. I did this in a return email within 10 minutes.

On 09 Oct 2013 I called the Customer Service again because I had not received the refund. I then spoke to Yusuf Sadan who asked me to reply with my banking details.

Since then I have heard absolutely nothing from Groupon nor have they been replying to my emails and I have been mailing support@groupon AND refunds@groupon

How do I go about claiming this money back that clearly does not belong to them?

I would hate this to be another platform where everybody just vents and nothing is actually done

Company: Groupon SA
Country: South Africa
City: Finance Dept

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