Groupon SA
No communication and no refund received

I purchased a groupon voucher for a massage at Ilyria house. When I phoned and booked the appointment, I was told they would no longer accept groupon vouchers due to a disagreement between the two parties. I contacted Groupon and they said they would provide me with a refund. It has now been 3 weeks that I have been battling to get this refund. I have emailed Ronelle Abrahams and Nazley with reagrds to this. They have sent me print screens as proof of the refund. I have looked through my bank account from 1 month before purchase up to date and there is no refund on my account. I have now been asked to provide bank statements proving this. I refuse to send my personal bank statements as this gives rise to potential on my account by supplying anyone with these statements. This has been a painful process, which has involved no refund and many emails.

Also if I hadn't emailed them to find out about the refund, would Groupon have kept my money? As there has been NO communication that this deal was cancelled and clients would be refunded.

Company: Groupon SA
Country: South Africa
City: Pretoria

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