Groupon SA
SLA TIMER VIOLATIONS | RELUCTANT TO REFUND

Dear Messer's Hello Peter,

o I purchased a GROUPON promo for a SPA treatment and stay over at Misty Hills Misty Hills hotel/spa for two adults.
o Upon making payment and emailing such to both the Misty Hills hotel/spa and GROUPON SA customer care, I proceeded to attempt making the booking.
o I initially booked for a weekend which was outside the GROUPON SA rules so I duly requested an alternate; I was told the Misty Hills hotel/spa was fully booked on this date and duly requested yet another date - this date too was fully booked. "Third Strike" and I was out.
o Out of sheer frustration with the company handling the bookings for Misty Hills hotel/spa I then made contact with GROUPON SA to have my money refunded.
o This was 7 emails and two weeks back; I still have yet to receive my refund despite having sent the details of the promo and proof to GROUPON SA as they allegedly were incapable of ascertaining what I had purchased despite having a log in and customer details and their respective transactions (FAIL)?
o I also gave fair warning on two emails to GROUPON SA advising them of my intentions to place them on Hello Peter... this tactic has fallen on deaf ears.

Poor form.

Company: Groupon SA
Country: South Africa
City: HEAD OFFICE

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