SAA
Unprofessional customer service

I totally understand that flights can be overbooked, however in the event that a customer does not get access to a seat which has been booked and paid for, the least that SAA can do is provide a solution (relief) immediately. Upon arrival i was told that the flight was fully booked and obviously got frustrated and asked what solution is the airline working on. I was then told that the supervisor was working on a solution. Supervisor could not care to address about 30 stranded customers, instead she and her team chose to hover over one computer screen. Upon further enquiry, the supervisor abruptly said 'bottom line you will only travel tomorrow'. what I would have appreciated is someone informing me of what is normally done in such events. something like 'we apologise, the flight has been overbooked, we are arranging a hotel and will carry all costs, you will be in the next flight which is at XX time' that may not solve my problem immediately, but you are certainly showing empathy. at this stage, my colleagues and I were treated like we are nothing - to be frank . 2 hours later and we are not sure where SAA will be accommodating tonight!!! More like the movie: The Terminal

Company: SAA
Country: South Africa
City: Cape Town

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