British Airways Comai
DISGUSTED!

I secured and paid for a Premium Economy flight to the UK but this was only possible to fly via JHB as the CT-London flight was fully booked. IIn order to fly Premium, I duly flew to JHB only to get to JHB and at check in be told that the Premium cabin was overbooked and I was downgraded to economy and given a 75 pound compensation card - what a cheek! How can BA hold me responsible for them overbooking a flight and how in this day and age is a flight overbooked when everything is done electronically??? To make matters worse, I sent their customer care an email 6 days ago, and to date, no response - I'm sorry, as a regular BA Premium Economy flyer, this is just not acceptable and I will clearly not be flying with them in future!

Company: British Airways Comai
Country: South Africa
City: Johannesburg

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