Kulula.com
Ridiculous Baggage policy changes!

Just arrived at Cape Town International Airport, checked in with [URL Removed] airline. Was informed about the new baggage policy where you are only allowed one bag (regardless of whether it is less than the maximum weight). I usually travel with 2 suitcases and was told I would have to pay for my second bag or leave it behind. I stood in front of everyone in the line and unpacked my second bag and stuffed everything into my first bag (which is still less than the maximum weight). This was humiliating and I was not the only person having to do this! This baggage policy is absolutely ridiculous and needless to say I will not be flying with [URL Removed] again!

Company: Kulula.com
Country: South Africa
City: Cape Town Airport

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