Kulula.com
Website booking erro

I did a booking online on the 6th of February for return flights from PE to Durban. I chose the 21 March 2013 returning 7 April 2013. I went through the whole procedure and entered my credit card and paid. At the end when my confirmation came up it showed 28th March instead of 21 March. I know that somewhere along the line i probably messed up and I accept that, but I called the help line not more than 5 minutes later to rectify the error and I was billed R342.00 for date change.
I mean really, come on guys. Don't you think that is a bit steep. It's not like I changed a day before the flight or something. To top it all, the call centre operator tried to sell me insurance on top of that. Screwing me out of R342.00 wasn't enough?

Company: Kulula.com
Country: South Africa
City: Online

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