SAA
Terrible Customer Management

Just landed after being delayed from PMB on Airlink. The delay was blamed on the weather which I accept, but the problem is the incredibly poor manner in which it was handled. We were first notified of our delay 10 mins before departure, at which time the incoming flight had not left Johannesburg. We were told they would wait and see. The next call was that the plane would try land twice at 7:00 and if it couldn't we would be bussed to Durban where the plane would be rerouted. The plane duly flew over, couldn't land and we were then told the bus was on its way and we had to wait a further 20 minutes - surely after delaying everyone and saying the weather takes the control away from you, you make a concerned effort to control the things you can - like ordering a bus to be ready?? The nett result of all of this was arriving back in joburg at 10:30 and having to pay r450 to catch a taxi to Sandton to collect my car, because according to Airlink the weather caused the delay and they "legally must only get me back to joburg" Surely it would make sense to provide a bus/shuttle/voucher so you passengers are not left stranded to fend for themselves in an airport running on skeleton staff?

Company: SAA
Country: South Africa
City: Airlink

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