Mango Airlines
Mango FNB cell payment booking not made

Booking was made and paid for. When I tried to check in the system said I had not paid for my booking. I then called the call centre and I was told that my booking was not paid for and therefore cancelled. I was then asked to go to the bank and get a bank statement as proof of payment. Following that action, my booking was then sent to the IT department for "investigating" to see if the money was in the Mango account.

My flight is in the evening and this is inconveniencing me.

The call centre people do not know what to do. The FNB cell pay point option should be removed because this is the second time I have to deal with this problem. The first time I had to pay twice for a flight and was not even refunded fully for my flight

Company: Mango Airlines
Country: South Africa
City: Johannesburg

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