SAA
Luggage penalty and bad customer service

@SAA ..Just got penalised R250 at OR Tambo for combining my wife's luggage and my own in ONE bag weighing in at 27kg combined weight, way short of the 23kg per person limit that we're allowed! Got told it has to be in TWO separate bags with a maximum allowed weight of 23kg each! So we're allowed 46kg in TWO bags but not 27kg in one bag. Clearly we're traveling light but received shocking service at your check in counter who treated us very, very poorly, complete with eye rolling and no explanation for this 'rule'. Best is the lady at counter B58 told us to go and buy an extra bag at Woolworths to split the luggage, which would then qualify! This is an insult to anyone's intelligence. Shame on you SA Airlines, bad service.

Company: SAA
Country: South Africa
City: Johannesburg

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