Travelstart
BILLED TWICE FOR FLIGHTS

On Sunday the 25th of August, I made flight bookings to Cape Town for 5 individuals via TravelStart and the details are as follows;

Your TravelStart Booking Reference: ZA00249166
Your Airline Booking Reference: 8GJTTY, 8F6RQT

The 1st deduction of R539 to TravelStart, the 2nd of R6905 to British Airways, and the 3rd of R6310 to SAA totaling R13754 which is what I was quoted for these flights by TravelStart and is correct. On Thursday 29th to my suprise i realised that 10 further deductions went off my account without my consent to British Airways and SAA; 5 of R1262 to SAA and 5 to British Airways of R1381 totaling a further R13215.

I made an enquiry and was told that the amounts of R1262.00 x 5 and R1381.00 x 5 was processed as separate transactions as the airline requires a separate authorisation code per ticket per passenger. The statement shows that the amount has been banked/purchased on the 28 August as that authorisation received on the 26 August had then been released.

I was advised that it would take 24-48 hrs for the amount to reflect on my account. Its now the 2nd of September and the R13215 is still not reflecting in my account. I am appaulled at the service.

Company: Travelstart
Country: South Africa
City: Johannesburg

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