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On 25 June, after an exhausting trip from Germany on SA 261, I needed to re-check baggage at the re-checkin counter, en-route to Durban. Having travelled as a business class passenger, one expects the highest standard of service. The premium checkin counter was empty at 07h30.I went to the next available counter where a Patricia was busy chatting with a colleague. Neither of them acknowledged my prescence as they continued to chat. My baggage was checked in efficiently and my boarding pass returned. At no time was eye contact made, a smile forthcoming or was I greeted. Surely, SAA ground staff are trained to receive the person in front of them as priority regardless of class of travel. This is internationally accepted as proper behaviour for any receptionist. This is not my first experience locally with less-than-welcoming SAA staff. The staff behind the coffeee/drinks counter also looked untidy, unkempt and served without smiles. The only positive was excellent reception at the Premium lounge. One of the reasons for the slide in SAA economically is poor customer satisfaction and choice of other airlines when flying. It's time your customers are taken seriously at all levels

Company: SAA
Country: South Africa
City: Johannesberg

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