Greyhound
REFUND - B3PURJ4A

I booked tickets online for 3 passengers on 12 June 2013 and collected at Shoprite Jan Smuts, Kempton Park the very same day. Upon giving the tickets to my colleague, she noticed that the amounts were incorrect on 2 tickets. An adult ticket was printed out as a child's ticket and a child's ticket was charged for as an adult's. We quickly called the call centre and we were advised to come there and change the tickets. When we got there, about 25km from our place of employment, we were told that we need to rebook and pay. We rebooked and paid cash. We were given a REFUND receipt for the online booking which was then cancelled and told to check the refund within 3 days in my credit card account. Today is the 19th of June, 3 working days and there's no money in my account. I then called the call centre again and spoke to Kelly, she said there's no trace of any payment via credit card. She advised me to email her my card statement in order for her to see if money was debited from my account. I did. But I thought of coming to Hello Peter to vent my dissapointment. I said to her how do you feel doing this job and people complaining about their money? What does their conscience tell them?

Company: Greyhound
Country: South Africa
City: PRETORIA/CALL CENTRE

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