Emirates
NO RESPONSE RECEIVED TO OUR COMPLAINT

We have incurred additional costs due to an additional day's stay in Dubai with additional costs for hotel accommodation, meals and taxi fares to and from the hotel. This was no fault on our side as we were standing two hours in the queue. We have stipulated clearly that the flight was not cancelled but missed due to the Flight not been announced, we were told that it is a silent airport and they do not use the PA system to announce flights, this gets done verbally and they did verbally announce the flight which was a because we stood in a very long queue and did not hear the flight been announced. The only flight that we did hear whilst standing in the queue, was for Bagdad. We stood in a very long queue for two hours and there were only 2 attendants at the check in counters, when it was our turn to check in, half an hour before the flight could take off, we were told that the flight is closed. This was all explained in my e-mail and on Facebook.

Company: Emirates
Country: South Africa
City: Johannesburg

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