Emirates
Emirates sent us to Dubai instead of the maldives

I booked a trip with Emirates to take me to Maldives towards the end of last year.

We departed ex JNB (OR Tambo airport) on the 14th Dec 2012 on Flight EK 766. The flights was delayed by half an hour and took off at 22h50 and only landed at 08h50. We were already checked in all the way to male so I was not concerned about missing the connection as we had 40 mins from getting off the EK766 flight and getting onto the EK 652 flight. However, when we landed at Dubai we were intercepted by an Emirates representative who was calling for all passengers connecting to Male. We anticipated that we would be taken by this lady to our next gate as our boarding passes received did not have a gate number. We asked the lady what was happening and she advised us that everything was in order and she just needed to get all the passengers bound for Male together. She waited until every last passenger was off the plane (delaying us by an additional 15mins) and then she proceeded to tell us that we had missed our connecting flight.

We missed 2 (fully paid) days in the Maldives, and were put up in a shoody hotel in dubai behined a petrol station as a compramise. all complaints to Emirates un answerd

Company: Emirates
Country: South Africa
City: OR Tambo

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