Kulula.com
Parrot Fashion to the T & Not very keen to Help

I made a Flight booking in October 2012 to fly up to JHB to see my In-Laws. I found myself changing jobs before that time thus was unable to fly and was forced to extend my ticket for 6 months (24 June 2013) at which time I was told by one of the call centre ladies that this was not a problem and I could extend my ticket as much as I wanted to up to a period of a year. Obviously I had to pay a penalty fee which was totally understandable and something which I had no issue doing (Business is business).

I have just called [URL Removed] "Help Line" to extend till September at which point I have my leave and wanted to travel to JHB as originally planned and was told that I have already extended once and was unable to do so again. I explained the above and said that the last person I spoke to told me I could extend up to a year. She then said that this was not correct and the lady was misinformed.

Oh Really? Because now I am going to loose R 1 840.00 because one of your staff were "Misinformed". This is not the service or attitude I would expect from what I thought was a great airline. NOT VERY AYOBA Kulula.

Time for me to change my Loyalty to a more understanding airline.

Company: Kulula.com
Country: South Africa
City: Cape Town

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