8ta / Telkom Mobile
8ta porting

My contract has ended in the beginning of February 2013. I have cancelled my contract more than a month ago in order to port my number. I have filled in the form, after which I was told it will take maximum 5 days. After 3 weeks still nothing happened. I went in to 8ta again and was told that I was not suppose to complete the form as previously said, that they told me the wrong thing. After this the assistant then logged a call. After another 5 days I phoned the customer service - where I insisted to speak to a manager as the person did not know what is going on. Manager promised to phone back with answer in 24 hours. Never received the call. Went back to the store and they gave me once again another answer. At last my number was able to port. After a week of using my new sim card after porting however, my 8ta sim card is still working and has not been deactiviate. Therefore I will have to pay the full amount for the contract as a result of 8ta not knowing what they are doing. How many times do I need to phone customer service to assist and still not resolved.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Woodlands and Customer S

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