Cell C
Incorrect Billing and Poor resolution of complaint

When I took out my contract the manager of the Menlyn Branch informed me that if I substituted the 100MB that came with my package for a 100MB data bundle then I would only be charged 15c out of bundle. I chose this option. After the first bill I received I noticed they were charging me 85c per MB. I called in to the call centre and they informed me they would give me a response in 48hrs. 48 hrs went past and I had heard nothing. I called again and they told me the same thing. Same result. I then called again and they told me the same thing. Same result up until today, a month later. I received an sms saying that they had resolved my query and the reason I was being charged 85c is that I needed to have a bundle loaded to qualify for the 15c/MB. I then phoned the store where I took out the contract and they told me that they had a problem with the system the day they loaded me and therefore I did not have the 100MB bundle. He tried to reassure me that next month I would be charged correctly. This is not correct because I cannot be expected to pay for their systems being down.

Company: Cell C
Country: South Africa
City: Menlyn and Call Centre

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