Cell C
Data bundle not loaded and my account charged for out of bundle

I purchased a Samsung S4 on the Vitality mobile straight Up 100 for R425 per month (the R25 relates to Vitality mobile portion) which was promoted as coming with 1Gig data per month. I have only received 100MB from CellC since this contract started in late May 2013.

I contacted the CellC customer centre on 9 July 2013 to raise this issue and it is now 15 July and my data is still not loaded.
My account is now blocked because I used data more than the 100MB that they loaded instead of the 1G that they should have loaded, and now my account has been billed for R256.85 for out of bundle data that I have used. I have been inconvenienced by CellC and now have to pay extra due to them not loading my correct data. The query references are 7030800133 and 3071501985.

Company: Cell C
Country: South Africa
City: Gauteng

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