Vodacom
BAD NO PATHETIC SERVICE IN REPLACING PHONE

Vodacom called back apology accepted. Promised a new phone got the new one, scraches on the back, charge portal worn out etc. Took it & did not mind that it was a refurbished unit was just hoping it works. 2 days later phone reboots it self. As murphy's law will have it I handed the refurbished tel in with the same person Ntawanano Bivankulls after I lodged the first complaint & asked that my time not be wasted again & explained in detail & wrote down what the problem was. Next day got an sms it is fixed again wanting to believe the better report that it was indeed fixed & not an empty promise I went there. At my arrival a white Afrikaans gentlemen assited me and after he told me only an upgrade was done & the battery tested. I replied that it is unacceptable. He then decided to conveniently pass me on to the person that booked it in so as not to deal with me. After 2 days that I did not hear anything I phoned in on Sat to find out it was still not sent for advance repairing. Drove to Menlyn took the phone back at least I will not have to work with such again and took out my old Nokia. Phoned 082111 to complain and ask if a customer with a R3000 bill qualifies 4 a new phone...

Company: Vodacom
Country: South Africa
City: Menlyn

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