Mtn
MTN is dissapointed me

I am on a topup contract with MTN and only get 150mb data a month. I felt it was to little so i decided to buy extra data so i bought a 1GIG. I got a sms to say my data bundle will expire in 2days if i do not use it and only had my gig data for about 2months. I had over 300mb available the day i got the sms, 2 days later i had 33mb. I called MTN and spoke to Mafika Mazibuko and he told me you only get 2months to use the data else it expires.

My problem is, i paid for this data and how i use it is not MTN's decision. You cannot just take something that is not yours away from customers. Nowhere has MTN advertised this to say data bundles only last a certain period. If i new this i would have used it in advance and not send me a message and then deduct it from my balance. I feel MTN is and i would really like my data back. This is very unfair.

Account Number: A3239421

Company: Mtn
Country: South Africa
City: Customer Service

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