Cell C
Data capturing incorrectly done by Cell C

Cell C contract signed in 2008 supplied the correct ID number, billing happened since that time to 2013 on the same account as well as renewals. Call was made to request a PUK no on the contract phone no assistance due to incorrect ID no on Cell C system. Advise was given to drive - 65km to a branch and to get this sorted out. Billing was then done incorreclty on the wrong person. No other checks was done to establish if it was maybe a typing error on Cell C system - they just refused to assist any further until the ID document was faxed or the branch received the ID. This lead to no service for a complete 3 days as this happened on Saturday. This type of service is not acceptable to clients - copies of the original signed contract are available. No assistance, bad service received.

Company: Cell C
Country: South Africa
City: Call Centre

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