Vodacom
Incompetant staff

I have asked for a sim swop to be done at King Shaka Airport on Sunday the 14 of April 2013 at 17:22, 3 days later it is still not processed. They have asked me to pay for the sim swop if R110. The next day I arrived at Durban to ask them the progress and why the sim is not active, it was said that it did not reflect on their system. When Durban branch had contacted King Shaka Airport they had said that they wanted me to drive an 80km return trip to sort the problem out. This was totally unacceptable and was not willing to do so. when I called King Shaka later on Tuesday they say they were offline from 2pm. During our telephonic conversation on Monday evening they had ask for the account holders copy of id and authorisation letter as this contract is not on my name. I agreed and sent it Tuesdsy morning at 9am. When i called to check on the process at 4pm on Tuesday, they say they were offline from 2pm. When questioned why was it not processed, the manager had said that there fax line was busy the whole morning and did not recieve it until 2pm. which was so co-incidental. Later on Tuesday, I was then ask for the acccount number and postal address of the account holder.

Company: Vodacom
Country: South Africa
City: North Coast

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