Telkom
Telkom Endangering Lives

We almost always receive our accounts AFTER the due date for payment. Therefore, we pay what is owing (including interest on late payment which I find unfair) within 10 days of the date due, to ensure that no lines are suspended. Twice now Telkom has suspended our lines due to non payment (even though their 10 day leeway is still in place). Yet they haven't sent the account in time. We run a security company, if our lines are down we cannot phone people who need assistance!!
This morning I spent an hour on the phone, mostly on hold, only for the staff to tell me that they cannot reconnect the lines unless payment is made. The due date for the account is 15 April, which is also the day I received the account. When I asked what the amount outstanding was, I was told R141.00.

Company: Telkom
Country: South Africa
City: Accounts

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