Telkom
Billed for same service twice

I'd like to know why my bill is suddenly R945... and why I am being charged for Telkom ISP access twice in one month?

I was charged for (TI DO Uncapped Advanced TIN1712881 Apr 13) on invoice Invoice date : 12 Mar 2013

And I see the same charge on Invoice date: 11 Apr 2013 (TI DO Uncapped Advanced TIN2120349 Apr 13)

There was an issue at the end of March where my internet ISP account was cancelled, I called the same day and requested it reinstated, Telkom insisted I cancelled it that morning - I asked for proof, as I did not, and they were unable to provide proof.

I did not request my account to be cancelled in the morning, and then call back when it stopped working 6 hours later asking for it to be reactivated, and will not accept being charged for such?

Company: Telkom
Country: South Africa
City: Accounts

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