Telkom
Charged me quadruple, the suspended my account

I applied for an Uncapped Premium 4MB on my existing ADSL line on 27th May. The first order was botched because the consultant didn't see that I had an ADSL line on my account already, so they applied for a new ADSL line. I eventually got my Uncapped account, but despite my numerous efforts, the cancellation of the first erroneous order has not been successful by Telkom. They have billed me for the botched accounts which pushed my balance over the credit limit which triggered my line to be cancelled.

Furthermore I asked for the service to only be activated on the 1st June, but instead was charged immediately. So my latest statements has 4 uncapped charges!

So due to one agents incompetence, my account is now suspended. To make things worse, Telkom Accounts department don't see what is happening on the Telkom Internet side, so i've been bounced from one consultant to the next. I've spent a collective time of 3 hours on the phone trying to explain this simple dilemma, but they can't sort it out.

When I call 10210 and enter my number, the automated system says there's a problem with my account and I get cut off, so I can't even call in to dispute my account!

Company: Telkom
Country: South Africa
City: Cape Town

  <     >