Nashua Mobile
28 Minutes and still no help

On Friday Morning 12 April at approximately 8h45am I phoned Nashua Mobile to get clarification on my Invoice. I phoned the account Query number, which ends up being a normal call centre type number with dozens of options to choose from. Finally I got to talk to a lady in accounts. I wanted an explanation for my very high bill. Having just moved from Blackberry to iphone, I wanted a full explanation of how the bill was made up. After talking to the lady for 17 minutes, she was still not able to fully explain my query. She then asked if she could put me on hold to ask someone else. After listening to music in my ear for a further 11 minutes, I put the phone down. How shocking that an accounts person cannot interpret a clients invoice! And I am still in the dark as to how my invoice has been made up. Surely Nashua Mobile can afford to train their people better.

Company: Nashua Mobile
Country: South Africa
City: Head Office

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