Cell C
No feedback on cancelled contract & returned phone

I took out a cell c iPhone contract, but due to lack of coverage in braamfontein and my residential area, I voided the contract within the CPA mandated 5 working days.

The RAM courier picked up the phone (in perfectly new condition) on the 12th on March... 1 month ago and when I eventually get through to the retentions department (4 times so far) they have no feedback from the courier/warehouse on return of phone, so my contract can actually be voided/cancelled and I can sign up for another network contract.
Surely an entire month is an excessive period to wait.
I have tried emailing and tried sms'ing the sms help line, I get NO REPONSE what so eve

Company: Cell C
Country: South Africa
City: Sandton

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