Telkom
NO TELKOM ADSL FOR MORE THAN A MONTH

I have logged so many calls with Telkom for more than a month now - I have had several Technicians calling me on the problem. One came out to my house. Reasons given - cables, not cables - we only tell the customers that, their CRM not tracking my logged problems, rain delays, .

At installation I had the same thing - different installation branches calling on my house. The one not even aware of the other. Telkom vehicle breakdown - had to park on a downhill to get vehicle going after each call. They could'nt arrange access for installation via neigbour's property - I had to do it myself. etc et

Going into a branch to log problem - a bigger problem - lethargic personnel / systems not working/lack of interest. It is clear that everyone at Telkom is doing their own thing - no supervision / no leadership.

I can't see that a new CEO can lift the TELKOM ship up from the depths to which it sunk into. How do you address - no management/ no management process/ no process management/lost skills/no discipline/no values/no integrity - a lost case! I request the TELKOM CEO to call me, a concerned customer to discuss this and other experiences with TELKOM

Company: Telkom
Country: South Africa
City: Pretoria East

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