Telkom
Faulty ADSL line - how long do I have to wait?

My ADSL line was ordered in mid-late November 2012. The payment of 700 ZAR was made on the 1st of December. The installation took place in mid January 2013. To date the ADSL service is not working and no feedback has been provided despite numerous calls to the technical support department. No reference numbers have been provided. Hence I logged the call online on the 23rd of March. Needless to say that I haven't received any feedback either.

Today I received the first bill with the charges for February. When I called the call center I was told that my line was suspended and there's nothing that can be done until the bill is paid and the line activated again to check for the faults. The call center couldn't see my online fault report and the call center agent got actually quite rude. At least I was provided with an escalation email address: [Email Removed]

Address: 52 Kingsbridge Estate, 152 Chapel Avenue, Bryanston 2191, Johannesburg
Phone number: 011 704 38 15

Company: Telkom
Country: South Africa
City: Bryanston

  <     >