Telkom
Faulty telephone line

We have a pre-paid Telkom phone.
We applied for an additional adsl line and specific said we want to keep the lines separate.
To avoid any confusion the pre-paid line is in my name and the adsl in my husbands name.
On 27 Nov 2013 Telkom installed the adsl line and at the same time cut the pre-paid line.
After complaining for numerous times, Telkom has sent out a technition on 12 December 2013, who told us that they need to install a new line as they cut off the existing line. They said they would call on 13/12/2013. However since then Telkom did not come out to fix / install the line.
Nobody care and is prepared to take ownership.
Reference number 1092ctz271113 and escalation number 562690 provided
The only response received is that they (call center 10210) don't know when the query will be attended t to this I have my mom staying with us and she cannot phone in case of emergency as the phone is not working
Please help me to get this sorted out
I have also logged a complain on their web-side with no response.

Company: Telkom
Country: South Africa
City: Waverley pretoria

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