Cell C
Your My Account has been broken for over a month

Your My Account has been broken for over a month on your [URL Removed] website.

Please stop apologizing for the fact that all customers now have to phone in to your helpdesk instead of checking their account info on the internet. Fix the issue.

I know it is due to an upgrade - but you should really have left the original website working until you tried to deploy your new solution.

Why you did not rollback the change when your upgrade failed and reinstate the original my account website that worked perfectly is beyond me.

I think now the only solution is to get as many customers to complain to you in a public forum as possible so you can fix up your website.

Regards

A concerned IT professional

Company: Cell C
Country: South Africa
City: South Africa

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