Vodacom
Frozen account without Notification

On Making a phone call this afternoon 15/01/2013 my call was suddenly disconnected without any notification and I then recieved an sms stating that my "Line is soft locked."

As it stands I have kept monthly debit orders and payments completely up to date and this statement comes as a complete surprise.

I called the call centre and instructed that the only way is to make a payment to Vodacom, to which no account details are available and I had to then contact my bank, FNB, and was pushed pillar to post until I asked for the customer relations manager at Vodacom who attempted to assist me but still has not activated my cellphone account.

I work in an environment where it is of utmost safety and importance that my cellphone is available continously for Rescue and Medical work. This has come across as a completely unprofessional and unreasonable situation where I should have been warned and been given notice in a timeously manner of the situation.

I hope that this matter is resolved as a matter of urgency and that it does not happen again.

Company: Vodacom
Country: South Africa
City: Gauteng

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